Developing and Defending Advertising Claims

Join us for our comprehensive three-session Advertising Claims course designed to equip you with practical strategies for developing, supporting, and managing product claims effectively.
What you’ll learn:
Day 1: Explore the different types of claims, what makes a strong claim, evaluation methods, and how sensory testing fits into your support strategy.
Day 2: Learn to manage the claims process, understand the legal landscape, and work through real-world scenarios with guided activities.
Day 3: Gain hands-on experience working with claims data, understand risk management, and present your team’s claim work for peer critique and feedback.
📌 Please Note: Between the second and third session, you will collaborate with your assigned group to develop and prepare a claim presentation. This project will require at least one group meeting outside of scheduled course time.
Don’t miss this engaging opportunity to deepen your understanding and sharpen your skills in advertising claims!

By the end of this course, you will be able to design, execute & interpret research in support of advertising claims.
These skills will:
  • increase your chance of having a successful claim and
  • reduce the chance of having a claim challenged


This course is designed to provide the participants with an understanding of:
  • The types of claims frequently developed in the sensory field
  • Understanding who and how claims are monitored
  • How to design the right wording for a powerful claim
  • How to design and manage the claims process to support the claim
  • Analyzing data for claims and the associated issues
  • How to manage the risk of the challenge
  • How to defend the claim in court or deposition
  • Special issues in ad claims
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What's Included
  • Three half-day sessions of live expert-led instruction
  • Hands on-team based experience and exercises
  • Certificate of completion
  • Printed course materials

Course Schedule

Day 1 - Wednesday, November 5 
(12:30 PM – 4:00 PM EST)
Day 2 - Thursday, November 6
(12:30 PM – 5:00 PM EST)
Day 3 - Wednesday, November 12
(12:30 PM – 4:00/4:30 PM EST)
Types of Claims Managing the claims process Asynchronous Activity: Supporting a Claim - Review Results
What makes a good claim? The Legal Landscape/Discovery and Privilege Asynchronous Activity:  Claim Development & Defense - Groups present their claims to other teams for critique
Types of claims/evaluation testing Asynchronous Activity: Supporting a Claim - Directions How to work with claims data
Support strategy - building the case Asynchronous Activity: Claim Development & Defense: Course instructors available for guidance/questions Risk Management
Concerns when using sensory testing for ad claims End of DayQuestions
End of Day
End of Course






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Instructors

Gail Vance Civille

Owner, Sensory Spectrum, Inc.

Gail Vance Civille has been a pioneer in advanced sensory evaluation for industry, academia and the government for the past 40 years. As an expert in the evaluation of sensory properties, Ms. Civille has worked with thousands of food and personal care products using sophisticated consumer and descriptive techniques. Ms. Civille has had countless opportunities to support claims during development and to successfully defend them during legal challenges.

Pamela Zupkosky

Principal Scientist, Sr. Advertising Claims Expert, R&D; Retired

Pam Zupkosky has over 30 years of R&D experience in the consumer goods industry, in leading technical organizations and consulting in method development, consumer research, sensory science and clinical protocol design. She is an expert in advertising claims and in the development of robust claims support packages and strategies on a global basis and has significant experience with the legal systems, depositions and court.